Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. New customer to VM and all I’ve had is trouble so far. My Virgin Media App. Re: Virgin parcel scam. It's your sole responsibility to track and update your system. 3 weeks ago. Yodel’s Customer Service number is 0344 755 0117. He assisted me with that but not beyond that. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Entertain me; Broadband Deals. I have had a look into your service on our system and I can see you recently contacted our team regarding this. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. I haven’t ordered a phone and have never had a contract with Virgin. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. I'm in a really frustrating situation. - Create returns labels for 300+ retailers. Virgin Media’s service is not activated too in the new address requested. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. . Global Media Limited - Phone number All directors of A. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. SpeedQuickStart, set up and connections. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. I checked the delivery tracking and it notified me that the parcel has been returned to sender. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. Virgin Media Price Guides. This applies to calls from any phone line, including mobile, landline and payphone. I call virgin and they have no idea about it being returned. Any ideas? ThanksYodel returned to sender. on 25-04-2023 17:04. Stay safe online. wonkydragon. Yodel stole my parcel. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Networking and WiFi. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Re: Yodel (oh god, no) email when. Options. So, there was a bit to and fro getting the date sorted. 09/11/23 11:22. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Yodel returned to sender. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Options. . All materials are recycled using our UK downstream partners. Virgin Mobile. Sports Direct. Sports Direct. 4K compatible TV/device required to watch Ultra HD. It didn't arrive and the next. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. but I can't. The Virgin Media website will open in a new tab. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. The Collect+ Send service is in partnership with Parcel2Go. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. Just have to wait and see. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. Arrowmunda. You will either receive a returns slip with your original parcel. Archived post. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. Watch out Samsung!We would like to show you a description here but the site won’t allow us. 07480632098. It is the returned hub that has gone missing on its way back to virgin. But if the box is truly lost, wouldn’t it be eas. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. We would like to show you a description here but the site won’t allow us. consumer polling and social media complaints. We would like to show you a description here but the site won’t allow us. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. Yodel say I have to speak to Virgin to get the package re sent. How do I return my old box. Despatched from BOREHAMWOOD DEPOT. Available with M50 broadband or faster. 13-01-2023 14:29 - edited 13-01-2023 14:30. My parcel with a hub 4 was supposed to be delivered on Tuesday. . Yodel returned to sender. There was no label in the box but searches revealed that I could recycle via. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. £45. Manage Your Account. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. In this conversation. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. . Unfortunately I didn't received any package tracking number nor text with delivery details. I'm a Very Insightful Person, I'm here to share knowledge. 44pm and the parcel. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. I'm a Very Insightful Person, I'm here to share knowledge. Most QuickStart kits have just 6 cables, connectors and powerlines to. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. We would like to show you a description here but the site won’t allow us. Sign in . We would like to show you a description here but the site won’t allow us. From £ 38 a month. If you don’t have that in property the tech will install that and all the equipment. Expecting delivery of router today but Virgin Media have not. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. - Create returns labels for 300+ retailers. In response to Steven_L. Networking and WiFi. Received email on the 19/7/21 to advise my ord. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Up to 3 WiFi Pods if needed. We would like to show you a description here but the site won’t allow us. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Tesco Direct. But surprise surprise, nothing. 10/11/23 15:13. It is not on any of the emails or texts sent to. How to track a home delivery. 09/11/23 11:22. Access your bills, diagnose faults and manage your package. Forum Team. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Returned to Virgin Media. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. It's disappointing howe. As you can see from the above, they don’t have any record of any parcels due for my address. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Yes - of course. Scroll down and click on create new label. My Virgin Media App. Hi . I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. See Deal. Openreach has just launched a revised. Free tracking available as standard. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. Two different men tried to retrieve the parcel from me but I. Very. Manage Your Account. Simply ring our friendly customer service team. Kit we want returned. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. I sent it back using the packaging sent to me and using collect plus. QuickStart, set up and connections. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. on 12-11-2022 20:05. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Yes - of course. Very. Parcels returned to the retailer within 72 hours. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. on 04-02-2023 10:23. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. If you didn't arrange your return through the app, you can find. Thanks for your post and questions around 21CV. Yesterday it was showing for delivery, today if I hadn’t. Virgin Media. Forum Team In response to. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Simply select the track your parcel link in the email and enter the code to get the latest update. I'm moving into a new place and the only information I've recieved is. Because it was shittly designed, the people in the. I don’t know what to do, each party is putting the blame on the other and I’m the paying. I'm moving to a new house where the old owners had VM. I've called the sales team and I think they're going to try to have it resolved today. PER MONTH. Get set up at virginmedia[###]/bbph. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. . Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Account - Cable. You may also wish to ring us on 0345 454 1111, and our team may be able to. About GXO Logistics. Please respond to this when you can and we'll proceed from there. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Virgin Media deliver their routers via Yodel. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. . Stay safe online. Well-informed. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. In this conversation. p. Have you received this since your post?We would like to show you a description here but the site won’t allow us. I was told that both orders have been cancelled and that my mothers account was flagged. Account - Mobile. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. I've since spoken to virgin customer service who informed me that I should have had rec. Yodel told me I had placed the delivery on hold which is complete rubbish . Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Tech Chatter. She called back and left a voicemail confirming that it was booked in and would be. At least 30Mbps download speeds in every room or £100 one-off credit. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. . . A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. We wouldn't be able to advise directly on the information provided by Yodel, as this. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Sign in . Processed at National Hub. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. Options. Switched On Families. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. got a text to say they couldn’t - 5153083. Please choose the Yodel Store of your choice and let us do the rest. We would like to show you a description here but the site won’t allow us. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. About GXO Logistics. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. . once the package has been entrusted to the Yodel network! 0 Kudos Reply. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Phone. 10/11/23 15:13. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Chris_W1. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. For queries on delivery charges from online retailers please contact the retailer directly. NathanielKelly. Hopefully they can reconnect the older hub for now. backtothefuture. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. We would like to show you a description here but the site won’t allow us. Have checked junk/spam folder as well but nothing. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Realtime overview of issues and outages with all kinds of services. Thousands of Yodel stores nationwide. Browse Virgin Media Virgin Media Community. I tried to contact Yodel customer service. . Reece_MH. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. I’m so frustrated with Yodel. “@virginmedia Yes. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Chatter and natter. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. . Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. No recent parcel is showing under your name and address. Shop. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. QuickStart, set up and connections. Options. On our wavelength. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. I don't work for Virgin Media. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We would like to show you a description here but the site won’t allow us. Mobile Your Account. Sign in . If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. My Virgin Media App. Stay safe online. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Options. If your parcel is able to be rearranged, you will see the options that are available to you. - Keep all your orders in one place. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. 7 stars for customer service. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Options. Yodel was scheduled to deliver my router on 1/9/22. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. You're claiming one of them items wasn't sent back. This will be a few weeks in advance so you'll have. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. QuickStart, set up and connections. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Apparently the tag could be damaged or missing and they can't find the parcel. I spent hours trying to get some info ou. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. Virgin Media. To whom is May concern. My Virgin Media App. Download it for your iPhone. Your Virgin Media return Returned. Arrowmunda. Just joined. 10/11/23 10:32. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Joining in. Mobile Your Account. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Received into MITCHAM DEPOT. Openreach has just launched a revised. They never were. Options. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Account - Mobile. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. I have looked everywhere. Yodel say I have to speak to Virgin to get the package re sent. Please stop sending me endless harassing texts. Dial: 150 – free on our home phone or mobile. . i. In this conversation. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. 44pm and the. Account - Mobile. Re: Yodel (oh god, no) email when. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. We will also take a photo of your parcel when we’ve left it in a safe. BlueLou. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. To date not had any communication from Virgin Media chasing return of equipment. May I ask if you've been able to return the equipment? For more information on this, please read here. Make sure your TV and your box are switched on. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Stay safe online. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. We could not find the parcel anywhere near the house at all. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. i. GXO Logistics, Inc. SpeedDelivery of your equipment to store via Yodel is free. Stream box and remote remain property of Virgin Media. My Virgin Media App.